Privacy Policy

Introduction 

At (“Captivate Audio” or “captivate” or “us” or “we” or “our”), we respect the privacy rights of our online visitors and recognise the importance of protecting the information we collect about you. Our Privacy Policy is designed to help you understand how we collect, hold, use and disclose personally identifiable information about you.

This policy (together with our Terms and Conditions, and any other document referred to on it) sets out the basis on which we Captivate Audio Ltd, company number ‘11840222’ with a registered office address of 12 Victoria Road, Barnsley, United Kingdom, S70 2BB, and email address support@captivate.fm will process any personal data we collect from you, or which  you provide to us, in the course of using our website. For the purpose of the Data Protection Act 2018 we are the data controller.

Your Information 

When you use our site, there are a number of ways in which you provide information and other data to us. By using the site, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below.

Information we may collect about you 

  1. Your first and last name, email and/or postal address, telephone number or other information you provide when you fill out a contact form on the Site
  2. Your IP addresses
  3. Your Internet Service provider (“ISP”)
  4. Any referring or exit pages taking you to or from our site
  5. Your login information
  6. Your web browser type and version
  7. Your time zone & location
  8. Date/time stamp
  9. Photographs
  10. Professional affiliations
  11. Click stream data
  12. Any browser plug-ins and versions used on your browser
  13. Your operating system
  14. Your platform/device details

Information we collect when you interact with our content on the Site or on third-party sites or platforms, such as social networking sites. This may include information such as “Likes”, profile information gathered from social networking sites or the fact that you viewed or interacted with our content.

To enhance your user experience or help us improve and measure our effectiveness, Captivate may embed code from third parties on the site. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, Howcast, VideoJug, AOL, and others. These third parties may collect information about you including IP address, cookies in ways Captivate does not control

When you use the website, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our users. 

We may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients.

How your information is being used 

  1. Send you our newsletters, send targeted adverts and for behavioural monitoring and targeting from time to time.
  2. Ensure that content from our site is presented in the most optimised and effective manner for you and for your computer. 
  3. To diagnose or fix technology problems. 
  4. To control unauthorised use or abuse of the Site and our products and services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal.
  5. Provide you with information, products or services that you request from us or that we feel may interest you, where you have consented to be contacted for such purposes. 
  6. Carry out our obligations arising from any contracts entered into between you and us.
  7. Allow you to participate in interactive features of our service, when you chose to do so. 
  8. Notify you about changes to our service 
  9. To deliver customer service and respond to your inquiries
  10. Administer our site including data analysis, testing, traffic monitoring, research, statistical and survey purposes. 
  11. Captivate.fm may provide general statistical information to third parties but such information will not allow anyone to be personally identified.
  12. Administer our site including data analysis, testing, traffic monitoring, research, statistical and survey purposes.

If you do not want us to use your information for marketing purposes, please tick any relevant box on the form on which you submit your data or unsubscribe from any marketing communication using the unsubscribe function in the footer of the email. You can also contact us directly by emailing support@captivate.fm.

Please note that if you click on, or follow, any links from our site to external websites, our privacy policy will no longer apply. Please check the privacy policies of any such external site before submitting any personal data, as we cannot accept any responsibility or liability in relation to them.

Data Storage

All information you provide to us is stored on our secure encrypted server infrastructure based around the world, in countries including the UK, United States, Canada and countries located in the European Union. 

Our partners providing our server infrastructure include the following:

Please follow the links to see their relevant Privacy Policies. 

We take your privacy very seriously and will take all reasonable steps to protect your personal data, but please be aware that any data which you send to our site is sent at your own risk. 

The data that we collect from you may be transferred to, processed and/or stored at a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

We hold your personally identifiable information in a combination of hard copy and electronic files for the period necessary to support the Site, comply with our legal obligations, resolve disputes, or otherwise fulfil the purposes outlined in this Privacy Policy.  We use third-party information system providers who may store or have access to your personal information. Copies of some information may remain viewable in some circumstances where, for example, you have shared information with social media or other services. We may also retain backup information on our servers for some time after cancellation for fraud detection or to comply with applicable law or our internal security policies.  We do not always remove or delete all of your information for a number of reasons including due to technical and systems constraints, contractual, financial or legal requirements.

We ask that you not send us, and you not disclose, any sensitive personally identifiable information (such as information related to racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise.  If, contrary to this request, you do provide any sensitive information, in doing so you consent to us collecting and handling that information in accordance with this Privacy Policy.

No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure.  Therefore, while we strive to use commercially acceptable means such as firewalls, password-protected databases with limited physical or electronic access, and encryption to protect your personally identifiable information against unauthorised use, disclosure or modification, we cannot guarantee its absolute security.

We may from time to time transfer or disclose your personally identifiable information to recipients in other countries outside the United Kingdom and make it accessible to our parents, subsidiaries, affiliates and third-party service providers internationally. By using the site or otherwise providing personally identifiable information to us, you are consenting to have your personally identifiable information transferred to and processed in the United Kingdom or any other country in which Data Controller or its parents, subsidiaries, affiliates and service providers maintain facilities. 

Analytic Data

We receive data regarding our Customer’s podcasts including personal data in the form of IP Addresses and User Agents. We perform analytic analysis of this data on behalf of our Customers.  Our customers receive model analytic data and do not receive raw analytic user data. Raw user data is processed by us but is not transmitted to our customers or to third parties. 

Payment Processing

Payments are encrypted over SSL and processed securely via our payment gateway provider Stripe offering Tier-1 PCI compliant systems.

Other Technologies

If you register to receive updates from us by email, you will receive emails which will contain a web beacon. This will take the form of a small, transparent image, which is embedded in each email. It will be used to send information such as your IP address, when each email was viewed, from what device and which geo-location. We use information about email usage to compile reports and to help us improve our communications.

Advertising 

Where advertising placements are available in podcasts, our customers agree for the adverts to be placed automatically. Captivate Audio does not carry out any activity affecting user Privacy without the customer’s permission.

Children under 13

This site is not intended for use by anyone under the age of 13 nor does Captivate knowingly collect or solicit personally identifiable information from anyone under the age of 13. If you are under 13, you may not attempt to send any information about yourself to us, including your name, address, telephone number, or email address.  In the event that we confirm that we have collected personally identifiable information from someone under the age of 13 without verification of parental consent, we will delete that information promptly. If you are a parent or legal guardian of a child under 13 and believe that we might have any information from or about such child, please contact us at the email or mailing address provided at the end of this Privacy Policy.

Access to information 

Subject Access Requests

You have the right under the Data Protection Act 2018 to access the information which we hold about you. If you wish to exercise this right, please send your request to support@captivate.fm.

Right to be Forgotten

You have the right under the Data Protection Act 2018 to have all of the information that we hold about you deleted in line with our statutory and legal responsibilities. If you wish to exercise this right, please send your request to support@captivate.fm.

Right to Data Portability

You have the right under the Data Protection Act 2018 to request a copy of all of the information that we hold about you.  If you wish to exercise this right, please send your request to support@captivate.fm.

Right to Data Rectification 

You have the right under the Data Protection Act 2018 to request the amendment or updating of all of the information that we hold about you. If you wish to exercise this right please send your request to support@captivate.fm.

Enforcement 

Captivate regularly reviews its compliance with this Privacy Policy.  We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personally identifiable information that cannot be resolved between Captivate and an individual. 

Notices and Revisions 

We reserve the right to change our privacy policy at any time. These changes will take effect immediately unless you are notified otherwise. We recommend that you refer to this privacy policy on an ongoing basis so that you understand our current practice at the time of using our service. Unless stated otherwise in a separate agreement, this privacy policy applies to all information we have about you. 

Contact us

If you have questions or want to get in contact with us regarding this privacy policy, please feel free to contact us by email at support@captivate.fm