Important CDN Update and What Happened with Speed This Week

Important CDN Update and What Happened with Speed This Week

It’s weekly update time!! As always, we’ve worked hard to listen to what you’d love to see in Captivate and have put together the latest release as follows…

  • Brand new “system status” area – we’d planned this for Q4 2019 but accelerated its development in light of the StackPath challenge below. We now have a complete and comprehensive system status area for Captivate’s entire infrastructure. This has its own page right here at https://status.captivate.fm and system status will also show within the live chat support section at the bottom-right of Captivate’s dashboard. Whoop!
  • Extra layer of object storage added – our CDN provider, StackPath, had an issue with its object storage node on the US East Coast. The object storage nodes are used to store your audio files before they get to the CDN when requested by a podcast player, plus they store other items such as podcast cover art – this issue with StackPath meant that uploads were sporadically failing and that audio sometimes couldn’t be quickly played back because the CDN couldn’t grab the audio file every time from the object storage system. StackPath is mega-reliable but just like any tech company, they do have some issues now and then – luckily, this is very very rare. We added an extra object storage redundancy layer which means that if StackPath ever has issues again, uploads will instantly switch to our secondary storage option seamlessly and automatically with no impact on upload or download speed. Bottom line: the issues that you may have experienced this week won’t happen again. Thanks for bearing with us 🙂
  • Apple Podcasts URL format change in Captivate’s marketing section – in some instances, we were spotting that some Apple URLs weren’t validating correctly within the marketing section of your Captivate dashboard. As it happens… Apple has a couple of different URL formats so we added extra validation for them. Awww yeah.

All relevant help articles have been updated to reflect these changes.

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Podcast Player Updates, Big Import Speed Upgrades and More!

Podcast Player Updates, Big Import Speed Upgrades and More!

It’s weekly update time!! As always, we’ve worked hard to listen to what you’d love to see in Captivate and have put together the latest release as follows…

  • New player branding options! – a big thanks to many of the networks and agencies who use Captivate for their podcasts, we’ve made it super-easy to decide how much Captivate love you show on your embedded player – you can choose from our full branding, subtle branding that just shows the Captivate icon or no Captivate branding at all. The first two options let you link to your affiliate account, remember!
  • Responsive player preview update – you can now preview the podcast player in your Captivate dashboard on device sizes down to iPad portrait. Thanks, Olivier!
  • Artwork speed updates – importing podcast cover art for each episode is now even quicker on import for podcasters who use episode-level artwork.
  • Bio text alignment on Captivate Sites – left-aligned your host bio on your Captivate powered website. Much prettier 🙂

All relevant help articles have been updated to reflect these changes.

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Spotify Analytics Passthrough, New Deep-Dive Download Data and More!

Spotify Analytics Passthrough, New Deep-Dive Download Data and More!

When we began the process of building Captivate – our podcast hosting, analytics and marketing platform, we chose the tagline “The World’s Only Growth-Oriented Podcast Host™“.

We did that because we have a vision. That vision is to give podcasters what they need to understand their audience and to help them to understand that what they do to build or engage with that audience has to be measured, interpreted and acted upon.

As a precursor to many of the features that we’re building for Captivate, we continue to create more and more foundational features that all of our podcasters can enjoy at no extra cost.

I don’t believe in charging you more for “Advanced Analytics”. To me, it shows a lack of innovation on a brand’s part when that is the case, if the only thing you have to ‘sell’ is the data that, I believe, a podcaster has a rightful claim to, well that’s a sign of bigger problems.

That is why Captivate includes and will always include as much data as we can give you about your podcast downloads on every plan.

That way, we can innovate and give you the bedrock that you need to succeed.

So today, I’m delighted to share that all Captivate podcasters can enjoy complete passthrough data from Spotify’s analytics system – “Spotify” will now show within your analytics dashboard as a place within which people listen – pretty sweet, huh?!

But not only that, we’ve released a huge upgrade to the listening platform data that we give you as a podcaster. You can now see the listening platform, device and the operating system that listeners use to consume your podcast.

Data includes:

  • Listening App: Apple Podcasts, Overcast, Spotify, etc
  • Operating System: iOS, Android, Windows, macOS, watchOS etc,
  • Listening Device: Mobile App, Desktop App, Mobile Browser, Desktop Browser, Smart Speaker, Smart Watch etc

Also, we now track plays through your embeddable podcast player on your own website, your Captivate hosted website and specifically plays through Twitter, too.

And for the geeks amongst us, like me, we don’t track the Spotify bot crawling episodes to download to the Spotify cache so there are no skewed downloads here!

This is a free upgrade that has been rolled out to Captivate podcasters today.

We’re only just getting started – it might be time to take a look.

Mark

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Introducing: Captivate Insider

Introducing: Captivate Insider

Captivate Insider is brought to you by Rebel Base Media, the creators of Captivate.fm, the world’s only growth-oriented podcast host™.

Featuring news, feature release round-ups and behind-the-scenes insights into the creation, evolution and development of the Captivate.fm podcast hosting, analytics and marketing platform, Captivate Insider is the perfect place to stay up-to-date with what you can expect from Rebel Base Media’s hosting & analytics team.

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